100% Customer Satisfaction Guaranteed
We want you to be 100% happy with your order. To have you as a Returning Customer is our #1 Priority at Cherry Lane Keepsakes.1) In the event that your order arrives damaged, please contact us immediately so we can make arrangements to rectify the situation. If the product is defective or damaged, then we will incur the cost to get it taken care of satisfactorily.
2) If you decide that you do not want the product for any other reason than damage, please follow the returns policy below.
Returns: 30-Day Money Back Guarantee:
- Check your Packing Slip Make sure you're within the 30 days return period. Items must be returned in their ORIGINAL saleable condition to be accepted.
- Include a copy of this packing slip & return by insured UPS, FedEx or USPS.
- Products must be returned in the original package and/or packing materials. Please do not destroy packages when opening. Do not tear foam, box or enclosure cards. Products must be returned in original saleable condition.
- Damage by improper packaging, care or handling is not returnable.
- Your money will be refunded, less shipping and handling charges within 30 days of return receipt of goods (usually much sooner).
Cherry Lane Keepsakes - Returns
515 N University Avenue
Provo, Utah 84601
*All orders are final 30 (thirty) days after the order is shipped. Customer is responsible for contacting Cherry Lane Keepsakes regarding returns.
Cherry Lane Keepsakes is not responsible for misdirected mail or E-mail for any unforeseen delays in shipping.
All unauthorized returns will be refused upon arrival.
We will not accept any returns on "special design" custom orders. Cherry Lane Keepsakes will refund the cost of any returned items minus shipping, if the item is not custom and it is returned within the specified time and conditions. Sorry, we do not reimburse customer return costs.
All items are sent "Insured" with the shipper. If there is any damage at the time you receive the item you must notify us immediately.
Any sign of external package damage must be noted to the shipping company (UPS, or freight companies) at the time of delivery.
Discount excludes Howard Miller, WDCC, Wee Forest Folk, and Trollbeads.
